Is your organisation crisis-ready?
A badly-handled crisis can cause untold damage to the people involved and the reputation of any organisation. The good news is, there's lots you can do now to be ready to handle a crisis well. This mini crisis audit helps you determine whether your organisation is ready for a crisis and identify steps you can take now to respond well.
Do you regularly scan the media/ social media for issues that might affect your organisation's reputation (eg socioeconomic, cultural, political, religious, environmental issues)?
Do you regularly scan the media/ social media for issues that might affect your organisation's reputation (eg socioeconomic, cultural, political, religious, environmental issues)?
Do you proactively encourage internal stakeholders (eg staff, volunteers, trustees) to report any issues that might affect your organisation's reputation?
*
Do you proactively encourage internal stakeholders (eg staff, volunteers, trustees) to report any issues that might affect your organisation's reputation?
Do you understand your internal and external stakeholders' attitudes and any gaps between their expectation and your delivery as an organisation?
*
Do you understand your internal and external stakeholders' attitudes and any gaps between their expectation and your delivery as an organisation?
Do you regularly scan the media and social media for mentions of your brand or key leaders/ staff?
*
Do you regularly scan the media and social media for mentions of your brand or key leaders/ staff?
Do you have a crisis plan in place?
*
Do you have a crisis plan in place?
Do you have pre-prepared holding statements/ FAQs on your highest rated risks/ issues?
*
Do you have pre-prepared holding statements/ FAQs on your highest rated risks/ issues?
Do you have a crisis team with designated responsibilities in a crisis?
*
Do you have a crisis team with designated responsibilities in a crisis?
Has your crisis team conducted a desktop exercise or been involved in managing a recent issue or crisis?
*
Has your crisis team conducted a desktop exercise or been involved in managing a recent issue or crisis?
Do you know who your best spokesperson/ spokespeople would be in a crisis?
*
Do you know who your best spokesperson/ spokespeople would be in a crisis?
Would your spokespeople be available at short notice in a crisis?
*
Would your spokespeople be available at short notice in a crisis?
Are your spokespeople media trained, including scenarios to test how they would respond in a hostile crisis situation?
*
Are your spokespeople media trained, including scenarios to test how they would respond in a hostile crisis situation?
If a crisis hit, would you be able to release a response within 15 - 60 minutes?
*
If a crisis hit, would you be able to release a response within 15 - 60 minutes?
Please provide your name and email address if you would like to receive your score and a breakdown of your answers:
Are you happy for Jersey Road to contact you to discuss how we can help your organisation prepare for a crisis?
*
Are you happy for Jersey Road to contact you to discuss how we can help your organisation prepare for a crisis?
Press submit to see the results of your mini crisis audit.
