Page 1 of 1
Client review form
Thank you for choosing Jersey Road PR. We are
committed to providing a high quality service to all of our clients and as such we continually assess the service and work completed by our team.
We'd love to know a bit more about your experience with us.
Name
*
Position (title)
*
Organisation
*
Today's date
*
Is our work with you on a project or retainer basis?
*
Is our work with you on a project or retainer basis?
A
Project
B
Retainer
Project/ campaign name (if applicable)
Your feedback is
an integral and important part of this process and allows us to ensure we consistently deliver the best service possible. Please review and rate the below
with
the
following
criteria:
⭐️
= poor
⭐️
⭐️
= below average
⭐️
⭐️
⭐️
= average
⭐️
⭐️
⭐️
⭐️
= above average
⭐️
⭐️
⭐️
⭐️
⭐️
= excellent
Leave blank if not applicable.
Service
Professional conduct
Professional conduct
1 stars
2 stars
3 stars
4 stars
5 stars
Problem-solving attitude
Problem-solving attitude
1 stars
2 stars
3 stars
4 stars
5 stars
Logical approach to tasks undertaken
Logical approach to tasks undertaken
1 stars
2 stars
3 stars
4 stars
5 stars
Development of accurate and concise internal documentation
Development of accurate and concise internal documentation
1 stars
2 stars
3 stars
4 stars
5 stars
Standard of copy produced for releases, pitches and op-eds etc
Standard of copy produced for releases, pitches and op-eds etc
1 stars
2 stars
3 stars
4 stars
5 stars
Creativity in execution of work
Creativity in execution of work
1 stars
2 stars
3 stars
4 stars
5 stars
Adaptability to unexpected changing circumstances
Adaptability to unexpected changing circumstances
1 stars
2 stars
3 stars
4 stars
5 stars
Communication
Clarity of client communication
Clarity of client communication
1 stars
2 stars
3 stars
4 stars
5 stars
Friendly and approachable manner
Friendly and approachable manner
1 stars
2 stars
3 stars
4 stars
5 stars
Advance notification of clear deadlines set with client
Advance notification of clear deadlines set with client
1 stars
2 stars
3 stars
4 stars
5 stars
Clear and concise briefing sessions
Clear and concise briefing sessions
1 stars
2 stars
3 stars
4 stars
5 stars
Response speed to calls and emails
Response speed to calls and emails
1 stars
2 stars
3 stars
4 stars
5 stars
Collaboration with key client team members/ stakeholders/ other agencies - service providers
Collaboration with key client team members/ stakeholders/ other agencies - service providers
1 stars
2 stars
3 stars
4 stars
5 stars
Clear documentation of planned activity
*
Clear documentation of planned activity
1 stars
2 stars
3 stars
4 stars
5 stars
Clear and accurate reporting of meetings conducted
Clear and accurate reporting of meetings conducted
1 stars
2 stars
3 stars
4 stars
5 stars
How are you finding working with the Jersey Road team and the service you are receiving? Please include feedback on any individual member or members of the team, if relevant.
Accountability and measurement
Work undertaken is on track to meet organisational objectives
Work undertaken is on track to meet organisational objectives
1 stars
2 stars
3 stars
4 stars
5 stars
Activity delivered against agreed KPIs
Activity delivered against agreed KPIs
1 stars
2 stars
3 stars
4 stars
5 stars
Coverage and media mentions are communicated in a clear, timely and digestible format
Coverage and media mentions are communicated in a clear, timely and digestible format
1 stars
2 stars
3 stars
4 stars
5 stars
What can we do better?
Where are we adding value to your organisation?
On a scale of 0-10, how likely would you be to recommend us to another friend or colleague?
*
On a scale of 0-10, how likely would you be to recommend us to another friend or colleague?
0
1
2
3
4
5
6
7
8
9
10
I'm happy for Jersey Road PR to use my comments in their marketing, website or social media.
*
I'm happy for Jersey Road PR to use my comments in their marketing, website or social media.
A
Yes
B
No
Submit
