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Account review form

Thank you for choosing Jersey Road PR. We are committed to providing a high quality service to all of our clients and as such we continually assess the service and work completed by our team. We'd love to know a bit more about your experience with us.

Name

Position (title)

Organisation

Was our work with you on a project or retainer basis?

Was our work with you on a project or retainer basis?
A
B

Project/ campaign name (if applicable)


Your feedback is an integral and important part of this process and allows us to ensure we consistently deliver the best service possible. Please review and rate the below with the following criteria:

⭐️ = poor
⭐️⭐️ = below average
⭐️⭐️⭐️ = average
⭐️⭐️⭐️⭐️ = above average
⭐️⭐️⭐️⭐️⭐️ = excellent

Leave blank if not applicable.

Service

Professional conduct

Professional conduct

Quality of work delivered

Quality of work delivered

Problem-solving attitude

Problem-solving attitude

Standard of copy produced for releases, pitches and op-eds etc

Standard of copy produced for releases, pitches and op-eds etc

Creativity in execution of work

Creativity in execution of work

Adaptability to unexpected changing circumstances

Adaptability to unexpected changing circumstances

Communication

Friendly and approachable manner

Friendly and approachable manner

Advance notification of clear deadlines set with client

Advance notification of clear deadlines set with client

Clear and concise briefing sessions

Clear and concise briefing sessions

Response speed to calls and emails

Response speed to calls and emails

Collaboration with key client team members/ stakeholders/ other agencies - service providers

Collaboration with key client team members/ stakeholders/ other agencies - service providers

Clear documentation of planned activity

Clear documentation of planned activity

Accountability and measurement

Work undertaken met organisational objectives

Work undertaken met organisational objectives

Activity delivered against agreed KPIs

Activity delivered against agreed KPIs

Constructive post-activity recommendations

Constructive post-activity recommendations

SWOT analysis of activity

SWOT analysis of activity

What could we do better?

Where did we add value to your organisation?

Is there anyone from the Jersey Road team that you would like to specifically mention for their contribution? Please elaborate.

On a scale of 0-10, how likely would you be to recommend us to another friend or colleague?

On a scale of 0-10, how likely would you be to recommend us to another friend or colleague?

I'm happy for Jersey Road PR to use my comments in their marketing, website or social media.

I'm happy for Jersey Road PR to use my comments in their marketing, website or social media.
A
B